Dispatcher

Benefits

• Free Health and Dental Insurance
• 401(k) program including company match
• Vacation and sick time
• Paid holidays

Duties/Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Dispatches daily trucks/maintains schedule for customer deliveries.
• Collects and enters orders for new or additional products or services.
• Fields customer questions.
• Helps with monthly internal collections and call list.
• Ensures that appropriate actions are taken to resolve customers’ issues.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Record Keeping / Storm Water
• Performs other related duties as assigned.

Recommended Skills/Abilities

• Excellent communication skills including active listening.
• 2-3 years experience in dispatch/customer service position
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Job Details

• Job Type: Full-time (40 + Overtime)
• Pay: $55,000 - $60,000 per year (hourly, overtime, bonuses)

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must pass physical and drug screen.